Icons at appologizing

Why can I not rate a 0? Because that is what these guys are. 22 December 2020 I bought an Alesis V49 midi keyboard from these jokers. They immediately sent an email that they have taken my money and that they deliver within 7 days but always endeavor to be faster. Afternote that it might be delayed due to being in the festive season. On the 26th I enquired about expected shipping date so I did not have to sit at home waiting for a parcel that's not coming. They notified me on the 29th that they are closed till the forst week of Jan. The item will be sent out as soon as they return. January 13th I had to enquire again. Now Tyler Meiring the manager rep**** appologizing and saying that he spoke to his suppliers and they will only have the item by the 5th of February. When I bought the item they showed they had it in stock. Now the supplier is still waiting for it. More appologies and an effort to sell me another product that I don't wsnt but that he could get much quicker... Fine we wait some more. 26th of January I get an email, appologizing again for now the shipment was delayed due to a tropical storm on the ocean. So the wait continues. Now this is rediculous. But I am still patient. On the 9th of Feb I had to follow up again. Now Tyler blames his staff for not following up. But the last couple of emails I was talking to him. Pass the blame. Nice. On the 18th of Feb I had to contact them again for feedback. They are just not interested. I requested an immediate payment of my refund as I made an immediate payment to them. He rep**** on Thursday 18 Feb asking for my bank details. I got the mail Friday morning and sent the banking details stating again thatI expect an immediate payment. This was sent before 8 Friday morning. So now when I send him a bunch of emais early this morning Monday 22 Feb, he eventually calls me back with more appologies. But sorry appologies don't do nothing for me if it's just a delay tactic. He said now my refund was processes. When I asked when it would reflect he couldn't give me a straight answer. So if that money is not in my account by tonight I am going tot their shop in the morning with the police. I will take stock from their floor that the nearest pawnshop will be willing to give me my purchase price for. These guys seem to have lost their supplier status with Takealot as well during this time. Seems they are on a downward slope and playing wih peoples money to try and stay afloat. Be aware guys.