JdM
Jean-Pierre de Meillon
1 reviews | Active since Aug 2013
21 Dec 2020, 11:51
********** sales
On the 16th of December I placed an order, and paid for 2 mixers.
On the 21st a representative from the shop phones me to tell me that they did not have stock.
How can any online shop take your money while they do not have stock?
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Replies (2)
Icons Shop's replyOfficial
21 Dec 2020, 13:55Hi Jean-Pierre. Apologies for the inconvenience caused. Stock flying out our store as we approach Xmas makes it difficult to keep our inventory updated online in real time. But we should've contacted you earlier than we did to offer alternatives, or a refund. We promise to do better going forward!
Icons Shop's reply21 Dec 2020, 13:55
Official
Hi Jean-Pierre. Apologies for the inconvenience caused. Stock flying out our store as we approach Xmas makes it difficult to keep our inventory updated online in real time. But we should've contacted you earlier than we did to offer alternatives, or a refund. We promise to do better going forward!
JdM
Jean-Pierre de Meillon's updateReviewer Update
23 Dec 2020, 09:55I have requested a refund on 21/12/2020, I have not had any reply or refund?
JdM
Jean-Pierre de Meillon's update23 Dec 2020, 09:55
Reviewer Update
I have requested a refund on 21/12/2020, I have not had any reply or refund?