TR
Tamsyn R
1 reviews | Active since Aug 2024
05 Aug 2024, 10:13
Unexplained account charges
Our company has been charged for the last 6 months for an amount which we have no idea what it is for. We have been emailing for months asking for an explanation or some kind of feedback as to what we are being charged for an not a single person has gotten back to us with any kind of correspondence. The service is absolutely non-existent.
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iConnect SA's replyOfficial
05 Aug 2024, 10:54Good day Tamsyn,
We appreciate your effort to reach out and sincerely apologize for this experience you had - our team is looking into this as we speak.
Rest assured this is not the standard we have set or hold ourselves to; Outstanding client service and experience are top priorities to us and will ensure that you receive a resolution asap. We are investigating the matter with your Account manager as well as the relevant teams and should be in touch shortly on the details you have provided.
We remain available for you on the following channels for any further correspondence or assistance you may need:
Best wishes,
The iConnect Team
We appreciate your effort to reach out and sincerely apologize for this experience you had - our team is looking into this as we speak.
Rest assured this is not the standard we have set or hold ourselves to; Outstanding client service and experience are top priorities to us and will ensure that you receive a resolution asap. We are investigating the matter with your Account manager as well as the relevant teams and should be in touch shortly on the details you have provided.
We remain available for you on the following channels for any further correspondence or assistance you may need:
- ***
- ***
Best wishes,
The iConnect Team
iConnect SA's reply05 Aug 2024, 10:54
Official
Good day Tamsyn,
We appreciate your effort to reach out and sincerely apologize for this experience you had - our team is looking into this as we speak.
Rest assured this is not the standard we have set or hold ourselves to; Outstanding client service and experience are top priorities to us and will ensure that you receive a resolution asap. We are investigating the matter with your Account manager as well as the relevant teams and should be in touch shortly on the details you have provided.
We remain available for you on the following channels for any further correspondence or assistance you may need:
Best wishes,
The iConnect Team
We appreciate your effort to reach out and sincerely apologize for this experience you had - our team is looking into this as we speak.
Rest assured this is not the standard we have set or hold ourselves to; Outstanding client service and experience are top priorities to us and will ensure that you receive a resolution asap. We are investigating the matter with your Account manager as well as the relevant teams and should be in touch shortly on the details you have provided.
We remain available for you on the following channels for any further correspondence or assistance you may need:
- ***
- ***
Best wishes,
The iConnect Team