Internet Connection Dropping With No Solution for Over a Month

<p>I am so very disappointed in the service that I have been receiving.</p> <p>When I phone and talk to the person who answers, she keeps promising to call me back with a solution.</p> <p>When she does not, I have to call back, and I am refused when I ask to speak to a manager.</p> <p> </p> <p>This original issue was that my VPN connection kept dropping and I was unable to work on my network, and open files and documents, and if it opened I kept receiving a note that the network documents were not available and then everything had to be closed and re-opened.</p> <p> </p> <p>They eventually sent a technician and the satellite was moved some to improve the connection. This helped for 1 day. The technician said that should I have anymore problems, that I should request that the technician replace my bracket with a medium instead of the large that is currently on. The pole moves continuously due to the windy conditions that we have, and I would appreciate it if not only the medium bracket is installed but that the pole is secured so that it no longer can move.</p> <p> </p> <p>The current issue now, is that my whole internet connection keeps dropping and therefore I cannot even work through the internet. If it is on, it is slow and then it drops again.</p> <p> </p> <p>I have now officially been in this situation for over a month, and after numerous phone calls, support tickets logged and requests for a technician, nothing has changed.</p> <p> </p> <p>I have paid alot of money investing in the equipment needed to have this internet connection and the additional VPN connection.</p>