Iclix: Nonexistent Customer Care

I desperately wanted a new Internet Service Provider and because we make use of iclix at work I thought I might as well approach them. So I did, I completed the online form on the 28th of July and I received the standard auto-response immediately after submitting my form. After receiving no response from them I emailed them this time on the 14th of August. Afterwards I received two emails; one asking me for my original email and another asking for my phone number in order to process a site survey. I rep**** to both emails and provided my phone number. Today is the 27th of September and as of yet, I have not received any communication from iclix. They have such amazing packages, which I would have loved to try, but sadly they disappoint in the customer care section.