bad service

I moved to a new premises on the 28th May, i called iclix to give them the new address,they confimed its ok they will go install the system from the previous address. When they get there they say there is no signal il have to wait until they order an LTE sim and that takes a week. My first question is why did they not go and check if there is connection at the new adress and verify everything and sommer order the LTE,. I still have not gotten assistance , the sim eventually arrived yesterday and was told my the lady Sonia or whoerever her name is that the sim takes 24 hours to rica they will come this morning to set everything up. They came and the sim is still ot working. I have explained to this lady that i have small kid and we stream programmes in my family. From the day they couldn't assist i have bought over R1500 data to be able to connect to the tv and my kids cannot get adjitated as this has been long. Im told again today to wait 24-48 hours for connection. Is this fair? Is this customer service? i told the lady that they need to refund me or credit my account with the amount i have payed for data already and she is refusing.I asked for complains departments number she says she already lodged my complain that was last week and no one has called me still. I ask again is this customer service? They could have checked if there was connection before and we wouldnt be here. Im still waiting for the call,