Yet another request for service - last chance to retain a customer

<p>Account: W ********** </p> <p>I have been a loyal iburst customer for nearly 10 years now and have always been reasonably happy with the service, never requiring much support. <br /> <br /> A couple of months ago we relocated from Highveld Centurion East to Amberfield Glen Centurion West. To our shock, the iburst signal coverage had practically disappeared (from 100% down to a constant 20/30% at most). Yet, cellphone reception works without connectivity issues. <br /> <br /> We have now been struggling with poor signal ever since, bound to a 2 year contract which only expires in 2017. <br /> <br /> When I contacted iburst about the issue, they said not much could be done. They could try an external antenna, at my expense of course despite me paying every month for no signal.<br /> I agreed to them coming out to test however after they requested numerous reschedules, all communication just ceased.<br /> <br /> I think it might be time to take my business elsewhere. We cannot continue with this constant frustration at home due to poor coverage by the provider.</p> <p> </p> <p>The above is as posted on your Facebook page on 25 Jan 2016 </p>