Utterly Useless

Besides the ongoing line speed issues continuously experienced (250kbps for a 1mbps line)with Iburst for the duration of the contract without any response or resolution, i contacted the retentions department on 2 separate occasions requesting cancellation of my line by the END of November 2015. An amount was given to me to be paid which i then duly did.<br> <br> Surprise surprise the line was cancelled on Saturday which is the 21st. On querying this i was told that once you pay your termination fee the line is cancelled immediately. This is the first time i have been told about this. My wife now sits with several payments to be made for our move and is unable to do it. I view this as theft and ***** as the amount calculated was for END NOVEMBER and now i have no service for 9 days. Which i paid for.<br> <br> It seems iburst has 0 regard for its clients with every single dealing i have had with them. Its pathetic.