Useless service

I got notification that my data bundle was used up two days before the end of the month (July). I pay for a carry over service, so my data was sitting around 80gig in total for day time and night time use combined. I find it extremely difficult to believe that I could burn through 80gigs of data a month and suspect burst has zeroed my account.<br> <br> On querying this burst was not able to give me reports on data usage and I also found that I was double billed in March for my contract service too.<br> <br> On opening a job ticket they sent me a report for half on the month of June (the month before this all happened) and closed the ticket.<br> <br> I still haven't had any answer to my queries going on for three days now.<br> <br> Pathetic.