Terrible Service

I reported that I had no reception and my antenna seems to have a problem picking up a signal. They did send out a contract technician who then, without me saying anything, told me that he know what the problem is and that I bought the antenna from Iburst shop in Centurion Mall. He explained that he gets it often that the wrong antenna is supp**** to the clients. he said the area is bad and no antenna will work and bill me R350 for that. Anyway, since that day I have contacted Iburst 6 times, which in total left me hanging on the line for more then 4 hours?? Everytime someone will come back to me, no one has up to date made an effort. Yesterday I got an email stating that if I want to cancell the contract, I will have to pay R1677.20 to do so? No phone call, no saying what going on, no advice, no making an effort to just speak to me. The only person who actually spoke to me was a guy in the call centre, who dumped my call, after I called back, he then immediately transferred me to who knows where, but it turns out it was the wrong department and I had to phone back once again, just to be put on hold and cut of for the 3rd time. Absolutely frustrated and fed up, worst company!