Router Billion B7300nx NOT WORKING SINCE FEB 2015

Dear Iburst<br> In February my Router Billion B7300nx was sent to Iburst thourgh your agent RDP Computer in Cape Town as there was a manufacture fault in that router.<br> The problem was the Wifi used to switched off by itself after 2 - 5 mins.<br> The Iburst technician, Ntombi, CRO Number T992, Upgraded the Firmware and Diagnosed no Fault found.<br> But the issue now is worst as I am not getting Wifi at all and when you go onto the router there is no WAN option!<br> <br> How this was diagnosed no fault found but the problem is still there and worst?<br> I am not paying R49 per month a router not working!<br> <br> I only subscriped to Iburst in May 2014.<br> <br> I have been trying to reach Iburst since February though Phone (Always on hold), thought emails without a reply.<br> I am really frustrated with this kind of service.<br> <br> Either this router is replaced without a cost on me or I will take this further as a breached of contract.<br> <br> Awaiting your utmost urgent resolution in this matter.