Panda action code- Ref nr: ***

I have wrote more than 4 emails to Iburst on 12, 18 and 28 of August about my Panda activation code and nothing have happened. I always get excuses that an senior engineer will call me twice but this never happened. Im really fedup with the bad service im receiving from the company while im paying them for a service which they cant provide. Im on the move of cancelling my contract with them.