No response from support

On the morning of 27 May I logged a support ticket via the iBurst website requesting that an additional device be linked to my account. Having received no response by the afternoon of 29 May, I sent an email to [Email Removed] including all the text from my support ticket including the ticket number.<br> <br> By the evening of 1 June, I had STILL not received any response, so I attempted calling their support line, which they claim is open 24/7/365. I waited in vain for an hour for an operator to answer before giving up. <br> <br> It has now been almost a week since I first logged the ticket, and there hasn't even been an indication that they are aware of it. This is ********** service for an ISP.