No response, errors, ignoring query

23 April Fungai Mkwawa from iBirst Retention writes to me re offers on renewal. I query back to him on 24 April, NO response from iBurst. Now, after a month, Isaac Mosili writes to me re offers on renewal, IGNORING my query totally!! Even worse, he addresses me as Matthew Williams so I assume he didnt even bother to change the heading of the franchised note!<br> Am I supposed to patiently wait until iBurst decides to contact me, then patiently repeat the query that i have sent to them,...the patiently correct the mistakes they make when writing to you,....iBurst you are as bad as the DHA in your customer service and provide all the reasons why I shouldnt renew!