No internet 8 days and counting

<p>The internet connection has been off for 8 days and counting! When you phone their call centre for techinical support they keep on saying"You need to restart your router" give it 15 minutes and all will be good. Half an hour later still no internet connection. When contacting them again they say there is an issue with the ADSL. Another call and they say all has been resolved even though you reporting a no internet connection. And you are told please restart your router. Another call is made cause there is still no internet connection they say sorry but there is an issue! But they expect you to still pay for a full months internet subscription even though you without internet for over a week and counting! </p>