No help received from the iBurst Help Desk

Hi,<br> I contacted iBurst by filling in a contact form on their webpage on 2015-07-14 and sending emails to their helpdesk on 17/07/2015 and on 21/07/2015. On their web page they promise to contact you within 24 hour, but up to now I have received no phone calls or email from them.<br> <br> In my mails to iBurst I stated my problem as follows: \the iBurst shortcut disappeared from my desktop recently