NO FEEDBACK
<p>Good day,</p> <p> </p> <p>I am getting extremely upset with the service received from Iburst, I have sent Numerous emails with no one getting back to me.</p> <p> </p> <p>We need our billing details to be changed for our Iburst account, I have changed the option on our account from a Pro10 to Uncapped light, a total of R800 was deducted by debit order in the end of August, Now we receive a statement that there is an amount outstanding, So the R800 means that we are being charged for the uncapped option of R599 and the PRO10 of R198, Why are both active on the account, I tried calling and no one is assisting me.</p> <p> </p> <p>What is the Portal helping us if the info is not pushed through correctly?</p> <p> </p> <p>Please may someone call me back as soonest as this is becoming a very big issue.</p> <p> </p> <p>I need the banking details to be changed to FNB Acc 6********* – Cheque account as per the previous mails sent through.</p> <p> </p> <p>NO response.</p> <p> </p> <p>This is unacceptable as we are paying for the service and wanting to update details but there is no feedback from Iburst.</p> <p> </p> <p>Should I not receive any feedback today the matter will be taken further.</p> <p> </p> <p>The details of the account holder may be confirmed when I am contacted on ********** / .</p> <p> </p> <p>Thank you and kind regards</p>