Ignoring my cancellation

<p>I completed online contact page giving notice of cancellation of my service on 1st September 2016 however IBurst keep debitting my account. On 20th October i brought it their attention only to receive an email from Zandili Dlamini saying "Good day. Kindly be advised your account it's not cancelled hence the debit order it's still going off, I have escalated to retentions department regarding the cancellation."</p> <p>No one has caled me to resolve and today another debit order was presented.</p> <p> </p> <p> </p> <p> </p> <p> </p>