iBurst is still charging me for a contract I requested to be terminated

<p>I had a two year contract with iBurst which I opened in February 2016. I have been very unhappy with the service as I had the contract for work purposes and I could never get my work devices to work at home.</p> <p>My family members could access the WiFi on their devices but they said using it was like pulling teeth. I called the technical department time without number about this issue and everytime I would be given technical support over the phone and at the end of the call the technician would say the problem is fixed. But no, I would still not be able to use the WiFi at home to do work.</p> <p> </p> <p>In March I decided it was just ridiculous for me to continue paying for a service that doesnt work and instead makes me use my phone as a mobile hotspot at home thereby adding more bills to my mobile account. I called i Burst and requested early termination, I was told I would not be charged for it. End of March a debit order came off to iBurst. Fair enough but to make sure the next month I would not be charged I called the call centre in April and I was told my account is still active and that I would be charged. In May I was charged and June again and now I have a carry over because I excluded iBurst from my budget because I had spoken to a call centre agent in May who said my account is closed. Well is this account closed or is it not?? PLEASE TERMINATE THE CONTRACT AND STOP DEBITING MY BANK ACCOUNT. I also bought a router which was supposed to come free with the contract I signed but when I wanted to return it to Doringkloof (where I bought it and was told I could resell it to them once they have stock) I found the shop closed. I have been trying to get hold of iBurst on the phone, email, on their contact form on the website and they never get back to me. They just keep sending invoices and charging my account. This needs to stop.</p>