iBurst invited me to take legal action.....

I have been a customer of iBurst Internet Service Provider for eight and half (8,5) years. Until two weeks ago I was a fairly happy (the quality of their service was low at times... for acceptably limited periods).<br> <br> Two weeks ago (on Thursday 12 November 2015), I suddenly had no service. Assuming it to be a temporary interruption I waited until the Friday evening before making an issue of this matter.<br> <br> On the Saturday the technical services department kept me on my cell phone for just over 1 hour (I actually checked the call duration!!) again, resetting and double checking settings on my modem and router.<br> So I waited patiently.... until today, because all along iBurst NEVER contacted me, or placed an announcement on their telephone system to indicate that they are aware of the problem, were taking action, or indicated how they were going to compensate me for their lack or providing a service for 50 % of the bill they were happy to send me at the end of the month. (Reduced report of facts)