Iburst has been down for 3 days

I am an Iburst customer. On Monday evening the signal started to fade and it still hasn't been fixed. When I phoned on Tuesday morning the consultant said to me that they are experiencing a signal issue in sinoville. I phoned yesterday again and the consultant who picked up did not even know about the problem and none of then them can even tell me when it will be resolved .I am busy with an honours degree and I can't even use the internet to submit my projects. It is day 3 now and tech support just wastes all your airtime by letting you hold on because \all consultants are busy". Are the iburst engineers/technicians not qualified enough to sort out a signal problem in 3 days? Now customers pay for a service that they don't get.<br> """