IBURST FAIL TO RESPOND ON MAILS, SORT OUT QUERIES

It is with great regret, frustration and anger I'm typing this letter this morning.<br> <br> On the 14th of April I received my statement via e-mail. I phone the sales department to upgrade my contract. <br> I'm still on the same contact Playa 5 and got a I burst desktop modem together with a Billion rooter. I said to the sales person that if it's not going to work I do not want to upgrade the contract. He promised me with the aerial up, I will have perfect signal and everything will be fine.<br> I did the upgrade, pay R 238.00 now for the new contract, with an amount of R52.26 that was debited off my account on the 18/04/2015 without informing me about it.<br> I set the system up, put the aerial up.....and guess what!!! NO SIGNAL!!!!!<br> <br> On Friday the 17th of April I phoned the technical department and spoke to a \John". John was very helpful"