Bandwith boosters not working/Helpdesk not helping

Good day<br> On 16&19July I went through the correct process to buy boosters because my internet usage this month is abnormal. However this still does not reflect on my bandwidth available and now I'm out of MB. Today I will be unable to work on internet and will lose some income.<br> I've asked client services 4 help but they don't read the question & keep on telling me what I already know. On 1 July I sent in another query about decreased functionality in the new \Customer Zone"but was ignored. This week iburst asked for my ID per email"