Bad Service, Arrogant Agents, ***** Website

Last month I ran out of data bundle and I went to iBurst website to purchase 1Gig top up bundle. The website kept generating script errors (which I tweeted to them a few days ago) and throwing me back and forth. I wanted to use the option for paying using the account instead of credit card. After trying a couple of times and getting no joy I ended purchasing using credit card. The amount I was charged was R69 and I was happy. Needless to say that I received a statement on the 2015-08-04 of R523 instead of the normal R247 I pay monthly. I realised that I was billed 4 times for the transaction that seemed not to go through due to errors. I called the call centre and got through to a very unhappy agent who told me 'You went to the site and purchased the bundles, you must pay'. I couldn't believe it. When I asked for her supervisor she told me they are not available and refused to escalate. Now since the 11th of August they haven't sent me daily usage report and all of a sudden my data bundles are finished. This month I didn't use the internet as much as I often do every month. I went to the website, logged a ticket requesting a daily usage report two days ago and I am still waiting.