3 WEEKS and still no connection

My iburst has not been able to connect to the internet for the last 3 weeks. I have called the call center numerous times and they have tried to help, I have taken the iburst and router in to have tested and found nothing to be wrong.<br> <br> The error message I keep getting apparently tells them there is something wrong at a base station. <br> <br> 3 weeks, and we are expected to pay? And I lose the data?<br> <br> This is ridiculous.<br> <br>