Cut off internet even though it's not my fault, refuse to help in any way

After 1 debit order glitch, Ibits completely without warning cut off my internet, and put the onus on me to pay them, even though there was money in my account!

I phoned them, and they didn't answer the first 6 times, but only answered the 7th time, and told me to take it up with the bank. The bank didn't cut off my internet just because the debit order didn't go through!

So they told me I must go on their website and pay myself, or they can set up a debit order again for tomorrow. What must I do until my internet is back on? Just sit around and twiddle my thumbs? I did everything right, there was money in my account, but they make it my problem to fix it?

I said I can't go on their website to pay, because they cut off my internet, and they said it's no problem, I must just buy data! What?

I offered to just come to their offices, which is "only" a half-hour drive for me, and they said they will not accept cash payments, I must do it on-line. They cut off my internet!

So:

Instead of calling me, they cut off my internet Instead of setting up a new debit order the moment the 1st one didn't work, or having a system that automatically tries again the next day, they cut off my internet Instead of trying to immediately request payment again, they told me they can try tomorrow instead, without reconnecting my internet in the time being Instead of helping me, they told me I have to take responsibility, but I can't pay on their website because they cut off my internet. Instead of temporarily reconnecting my internet for 24 hours so that I can take responsibility for them cutting off my internet without calling me, they told me to buy data Instead of saying they will help me, they told me to take it up with the bank. The bank didn't cut off my internet Instead of being helpful, this company hates is customers

What a terrible, horrible, spiteful company. They know that I have no other option for internet where I currently am, so they are taking advantage of their customers. What hateful, spiteful customer service

Never, ever, ever get Ibits as your ISP. You will regret it, I 100% promise you.