I CLOUD'S POOR SERVICE DELIVERY AND UNPROFFESIONAL APPROACH TOWARD THEIR CLIENTS

We switched to ICLOUD in February 2019 after experiencing many frustrations with Telkom. At first everything went well but since August the service started tethering and left us at weeks without any telecommunications. Mr Shaw, I belief to be the owner of the company, were helpful in the beginning but as the problems progressively got worse, he started ignoring our calls or e-mails and in the end he would switch off his phone to avoid any communication. We have now moved over to another company and we requested that our lines be ported from ICLOUD to the new company. They ignored any communication requests and we now have to wait another days after documentation was signed, before we get back on the air. This has damaged our business and reputation immensely and I would not recommend any one to approach ICLOUD as a service provider. Mr Shaw and his technicians are unprofessional and as soon as you sign on the dotted line, you are left to your own device. A poor rating from us, and a definite NO NO!