Your staff are ruining your brand.Worse Customer service ever

<p> </p> <p>On the 20th of September 2016 my husband took my car to a service at Hyundai The Glen branch and he dropped the car in the morning then in the evening he went to fetch it.</p> <p>The following day we noticed that the windscreen had a crack that we were not aware of i.e before the service the crack was not there. So unfortunetly it was late and we dediced we will call the nextday which was the 22nd of September, I was the one who was to make that call since I had access to a telephone at work,so before I made the phone call I receive a call from Hyundai confirming if I was happy about the service I then explained to the lady who was on the call that actually I was about to call them and tell them about my windscreen,she then transferred my call to the Service Manager. I explained to him the situation and I could sense that he doesn’t believe what I am saying, he then asked that why are we saying this today,I then told him that we saw the crack late yesterday so my husband will come today and you guys can check the windscreen and he said ok, he will be waiting.</p> <p> </p> <p>When my husband got to the garage he explained the situation again to the Service Manager and the person who serviced my car was called and he even presented a document which showed that the car didnt have a crack before the service, then my husband requested to view the camera so we can see if the damage didnt occur when the were busy with the service or if the crack was there when my husband came to collect the car but the Manager refused he said its a waste of time and we have a car insuarence we should just go and claim, he insisted that he wont pay for the damage we should just go and claim from our insuarence. When my husband told me how the manager reacted i was very disapointed and very sad. Now i have to pay R800 for something that could have happend during the car service.To proof that they thier hands are clean we only requested to view the camera recordings and he refused. If he's innocent then why would the refuse?? I have only received bad to worse service ever since i stepped my feet in this branch,i think it was the last time i do anything at The Glen branch. If we had damaged the car ourselves why would we put ourselve through all this especially knowing the kind of people we are dealing with . I would not recommend anyone to go near this branch. Their staff are not properly trained, there actually have the worse customer service ever from their salesman to managers (talking from previous experience ) .After all this i wonder if all branches are like this...and if yes then its better i part ways with this brand.I deserve better than this.</p>