Worst service received from Durban South Hyundai!!!!

<p>My dad bought a new i20 in April 2016. On Friday the 4th of November, he heard an awful noise and called Hyundai Durban South, they informed him that they were fully booked and could only book the car in the next Wednesday. Unable to drop of the car any other day, my dad left it there on the Monday, the salesman who we purchased the car from said that it could be a spark plug and it will be sorted out by Wednesday afternoon. Not receiving any feedback my dad went thinking he will be fetching his car however when he got there, they inform him that there is a factory fault and South Africa had no parts available so they have to place an order for it from Korea. They refused to organise my dad a courtesy car. They have not given us much feedback without us having to call them to find out. Absolutely disappointing service!!!</p>