Worst Service experienced by a Hyundai Dealership!!!

I am here to complain regarding the poor service and unfair treatment I've received from the Hyundai branch in Milnerton in Cape Town after purchasing my pre-owned Hyundai ix35 on the 8th of May 2023. On the 15th of May 2023 I reported a list of issues with my vehicle (outlined in below email trail) which I had picked up, and reported it to the Sales Consultant Aadil Essack, and the Sales Manager Junaid Daniels. After committing to fixing and sorting out the issues on the 16th of May, they collected my vehicle from my home on 17th of May. HOWEVER, they called me back on the 18th of May to say that they will only valet the vehicle, and not fix anything, as I had already received the vehicle at a discounted price. Not at any point was this expectation set with me as a customer.They refused to return my calls or answer any messages. On the 19th of May the vehicle was dropped back at my home without any notice by the sales consultant and said that he and the sales manager has walked away from this matter and that the Dealer Principal has made the decision to not repair/replace what was required to.

On the same day I then forwarded my concerns to the Dealer Principal, Stuart Neame, and he said that he will not be honoring any repairs as the vehicle had gone through normal wear and tear and I would have to approach the Ombudsman. He never had the courtesy to call me to try and resolve the issue amicably.

Please see below correspondence which was sent to the dealership outlying my complaint along with their response.

The way in which this matter has been handled by the dealership is 'disgusting' and ********* which is against TCF principles. Is this the way in which any Hyundai client should be treated after purchasing a vehicle in good faith?!

I tried resolving this matter internally but the only recourse given is to go to the Ombudsman. I have also approached Nedbank/MFC to inform them of this dispute. Therefore this is my final effort to resolve this matter amicably with Hyundai, before I approach the Regulator and Media