Worst service ever, don’t go there!

I am furious about the lack of service and empty promises provided by Hyundai Bryanston.

Firstly let’s start off with when they promise to call you back, don’t believe it. I can count on two hands how many times this has happened and they didn’t phone back.

Prior to purchasing a preowned vehicle, there were two parts that needed to be replaced but I was reassured by the sales consultant that it would be done, two weeks before signing the OTP and that the parts were already paid for and due for delivery. It was only done two weeks AFTER, and apparently the parts division was to blame. With needing these parts fitted, I was told to bring it to the vehicles’ brand dealership to have the parts fitted during the week. I had advised the sales consultant that my work starts at 7:30am sharp and I cannot do it during the week. He insisted that I take my car in and he will personally drive me to work and get me there on time. Come that morning I arrived at the other dealership on time, booked the vehicle in and sat and waited. I had phoned Hyundai Bryanston to find out where this consultant was, it was only the receptionist and another person that was there. No one else had arrived yet. The sales consultant then arrives to pick me up at 7:45 am! I still needed to get to work! His excuse was, “Sorry I’m late, I had to open the dealership and no one was there“ ... are you kidding me!!!

The cherry on top is, upon taking delivery in JUNE 2018, I had paid for an extended warranty in cash as I did not want to add it to the vehicle finance and pay interest on it. To this day, I still do NOT HAVE A WARRANTY IN PLACE!! The clutch kit needs replacing now and I am at risk because of incompetence and lack of service!