Worst possible client service ever - Hyundai Witbank

<p>I recently contacted the Regional Director of Hyundai Witbank, herewith my email to him, and below my email his feedback and the feedback from the branch.</p> <p> </p> <p>My email - sent 2017/01/06 @ 13h01</p> <p>Good day,</p> <p> </p> <p>Please assist me with the following complaint:</p> <p> </p> <p>2016/2017</p> <p>My car went for a service on the 29th of November 2016 @ Hyundai Witbank. My car was taken in by my fiancé that day, as I had to work.</p> <p>I got my car back and went through the invoice of everything that was done on my car. So I am well aware of what has been done and what not (according to the paper).</p> <p>However on the 3rd of January 2017, I tried to clean my window as I drove through a bunch of insects on my way to work. To my shock there was no water in the window wash bottle - Note: that I have not used the window wash since my car went for its service.</p> <p>I had to pull off and use wet wipes to clean my window, risking my life by doing so in a hi risk area for hijackings – woman alone!</p> <p>This is totally unacceptable to me. I couldn’t see what was happening in front of me and also by having to pull off in a hi risk area to clean my window.</p> <p>What if something happened to me that day due to Hyundai Witbank negligence?</p> <p>This is such a small part of the service but yet, very important.</p> <p> </p> <p>This is not my first bad experience with Hyundai Witbank.</p> <p>2015</p> <p>When I bought my car 2 years back (2015), the sales man assured me that he included a maintenance plan as I clearly requested & signed for when I received my car. When my car went for its first service there after I discovered with a shock that I don’t have a maintenance plan.</p> <p>I then phoned to speak to the branch manager / sales manager and explained my situation to him and what happened. He then just said he can’t do anything for me as the sales executive that sold my car to me has already been fired. And he hung up.</p> <p>I also received my car without any interior carpets, once again I had to phone them back and ask them to please give me carpets for my car. They gave me interior carpets for a Grand i10. When I complained about it I was simply told, that is all carpets they have for me.</p> <p>Those carpets are so untidy and uncomfortable in my car as they are not made for my specific car.</p> <p> </p> <p>The service at Hyundai Witbank, is so bad I would not advice anyone to go there. Which is such a shame!</p> <p>It is so much more comfortable to go to Witbank, for me but now I will have to reconsider as to where my car is going for a service in further. I will also not use the service department in Secunda, as there is a bunch of snobby ladies working there and they always finish my car extremely late.</p> <p> </p> <p>I have to drive far every time my car needs to go for a service & I need to take of work – and then that is the kind of service I receive?</p> <p>Totally unacceptable.</p> <p> </p> <p>Please assist me with the above mentioned, your feedback and assistance will be appreciated.</p> <p> </p> <p>--</p> <p> </p> <p>Regional director feedback - 2016/01/07 @ 08h17</p> <p>Dear Leone</p> <p>I was At Witbank yesterday when I received your Email on my Phone Myself Tienus the Dealer principal And Deon The Service manager discussed your real concerns.</p> <p>I have requested that Deon Contact you in this regard.</p> <p> </p> <p>From Hyundai I just want to say thank you for your letter and we will hopefully learn from this to improve our service.</p> <p>Once again my sincere apology.</p> <p> </p> <p>Fritz Koch</p> <p>Regional Director</p> <p>Hyundai Retail</p> <p> </p> <p>--</p> <p> </p> <p>Feedback from the brach:</p> <p>Deon (Service manager phoned me @ 17h00 2017/01/06)</p> <p>He only apologized for the window washer bottle not being filled. And assuring me that they do care for their customers and they try to prevent small errors.</p> <p>He did not however even attempt to correct the error. I had to ask him what is going to be done about it. So he said it is a simple thing to do and that I can do it myself. I then said to him that I am not going to do it myself, as they charged it on the service so they must correct it. He then rep**** that I can bring the car in during the week and they will then do it for me. This is however totally impossible for me as I work 80 kilo's from Witbank and have to take off work for my car to go for its service.</p> <p> </p> <p>--</p> <p> </p> <p>Also nothing els has been said or done about my other complaints. No attempt what so ever to correct them!!! Such bad client service.</p> <p> </p> <p>I will now never use Witbank Hyundai again to service my car.</p> <p> </p> <p>Sometimes sorry is just not enough!</p>