EM
Eliana M

1 reviews | Active since Sept 2012

11 Aug 2015, 18:06

WORST EXPERIENCE EVER

After 1 year of owning my Hyundai Grand i10 I realized it was time for a service when I noticed my oil turning black. On the day of collecting my car, which I had paid for fully in cash, I was given a great deal of information, most importantly for me was that my first service would be free provided it was before 15 000 KM or in my first year. Upon booking my car in I was told that I would be charged R 1 500.00 for the service and should there be any extras they would contact me to get permission to go ahead. I was taken back obviously. <br> <br> Culombreg and the sales man where contacted and he informed me that I must be mistaken or someone from the branch misinformed me and that some e-mail had gone out about 2 weeks ago to say that would no longer be happening, on the same call he changed his tune to tell me that he would have never offered me this as it was not available in this range. All that was done as part of this service was a oil change and I was told to get my wheels aligned. My car was not even washed! <br> <br> I would like to warn everyone against purchasing a Hyundai they are ***** and there customer service sucks! <br>

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