Woodmead dealership carried out unauthorised repairs

<p>My girlfriend took our car into Hyundai Woodmead yesterday with some issues to look at. One of the issues was not covered by warranty. The dealership then tried calling on an old number from the profile we created on the initial purchase and did not use the number we gave them when dropping the car off. They then proceeded to carry out the repairs without us approving the quote. When my girlfried called at 3.15, they gave her details about the issue and was supposed to get back to her about the price before doing anything. I suspect before this call the repair was already done because they charged 2 hours and when we got there 45 mins after the call the car was ready and parked outside and not currently being worked on. If we did get the quote we would have declined the repair because 2 hours was ridiclous for this repair.</p> <p>When I contacted the manager (Warren Roth) via email, he responded defending the consultant and tried to blame my girlfriend for the confusion - this is impossible because they never quoted a price for the repair. He also mentioned that the cost included the other investigations but this is crazy because the other items looked at are covered under warranty. And even if they were not, they should have quoted. </p> <p> </p> <p>This is ridiculous customer service. Dealerships like this one do not deserve to exist. A dealership cannot carry out repairs without the customer approving the quote (which must have the exact rand value) under any circumstances. Not being able to get hold of the customer is not reason to go ahead and do anything you want with the car. And I must point out one more time, we gave the correct cell number in the morning, the receptionist decided to call some other number. </p>