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gajopi G

1 reviews | Active since Jan 2017

09 Jan 2017, 11:19

Wonderful response to customer need

<p>Our Hyundai i20, being booked in for a service at Hyundai Umhlanga, developed a major clutch problem that impacted on our ability to use the car safely. I e-mailed Hyundai for suggested solutions, in view of the fact that the service wasn't due for another 9 days. The response was fantastic - various Hyundai KZN dealerships came together to resolve the issue within 2 days. Great teamwork Hyundai KZN, with special kudos to Anthea Walter-Girout (Dealer Principal) and staff at Hyundai Umhlanga, Kuben Govender (Hyundai Ethekwini), Mark Fairman (Hyundai Pinetown), Vanessa Rathnasamy, Yogesh Vandayar, Suzanne van der Merwe, and then Prishen Ghandi (F&I Mgmt Solutions) weighed in with assistance. In the end, Hyundai Umhlanga sorted the matter out, including doing the routine service whilst in the workshop - Anthea Walter-Girout also personally followed up with me on the outcome. Thank you Hyundai!</p>

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