WILL NEVER BUY A HYUNDAI AGAIN AND WILL ENSURE ALL FAMILY AND FRIENDS NEVER DO SO AS WELL

Good day

My experience with Hyundai Strydompark has been the worst customer experience in my life. This review has been long in the making as the utter incompetence just keeps on coming. The sheer frustration, anger and exhaustion I experienced led me to seriously consider whether I should return the car and cancel the entire deal. In hindsight I should have. For ease of reference for all readers I will number the issues I experienced (yes the incompetence was that much that I need numerical stock of how pathetic their service is): 1. After deciding on the vehicle I wanted it took about a week for finance to get approved. After receiving the approvals from the various banks I queried whether I got the best rate as any consumer would do. Finance manager, Riyaad, openly advises that MFC is unable to lower their price unless another finance house provides a better offer. For some reason MFC is their preferred finance house which raises eyebrows to what dealings go on behind closed doors. I then had to explain to Riyaad that he should then approach other banks to better their offer. It baffles me that he was unaware I wanted the best rates and deal possible.

2. The sheer delay in getting finance approved which was more than a week.

3. NOT BEING ADVISED THAT THERE WAS A BALLOON PAYMENT ON MY CAR. I had to advise that I did not want one. THIS WAS NOT EXPLAINED TO ME. I ONLY PICKED THIS UP AFTER RECEIVING A COPY OF MY SIGNED DOCUMENTS. Riyaad did not apologize for this huge blunder.

4. My salesman Ian advised me that my car would be delivered before 4pm. My car arrived to me at 4:40pm. Fair enough I understand that the leather seats took longer than expected but don't make promises to a client as I was late for another engagement.

5. No-one called to advise me that my license and number plate was ready for collection until I called in.

6. After more than 2 weeks I tried using my navigation only to find out it was not installed. Everyone failed to tell me this

7. On the first day I went to sort out the SD card for navigation, I was told it would take 20 minutes. Then told to come back the next day. Arrive the next day and the card is blank. Was told they require technicians to resolve.

8. Arranged to leave my car at dealership and get a loan vehicle as I work in Pretoria and lived in Randburg. Was told a loan car would be available at 7. This was arranged by the Pre-Owned manager named Raul Menezes.

9. Raul is late and casually says he is up the road.

10. Raul arrives 30 minutes late and does not bother to look for me. I find him on the other end of the dealership and he does not care. His attitude was terrible and his incompetence is disgusting to say the least.

11. Raul then tells me I have to wait for a loan vehicle. This makes me more than an hour late for work.

12. The loan vehicle is dirty and disgusting, There is an empty can of cooldrink that greets me.

13.I sign for the loan vehicle but no tç and cs were explained. Raul then tells me while at work in Pretoria that I need to drive back to return the loan vehicle. I tell him that I will return it the next day. He smugly tells me I signed and I have to bring it. I made it clear that I got to work late and it is pathetic to expect me to leave early to return the loan vehicle that was dirty and late.

14. The loan vehicle had no licence. Who would have paid for this fine??? I only realized this after I get to work. Pictures of dirty car and no license disk are available. I also have Raul's rude emails. to me where he thinks he is smarter than he really is. He's customer s****s and dimwitted responses are laughable and pathetic.

15. Oh to top it off my debit does not go off my account. Apparently they forgot to send my finance application through. Riyaad then has to scramble for me to resign docs. But hey, I scored driving a vehicle without an installment for a month.

16. My car was not auto-valeted. I understand it was a rush to get the vehicle to me and i accepted this. But dimwitted Raul (who refuses to apologise to me once) says that they are unable to get my vehicle auto-valeted because the person who sold me the vehicle is on leave. Yes, I can't get my car wash because my salesman is currently in London. How in God's green earth does Raul have the title manager. This man cannot take a lunch order let alone sell cars for a living.

SO HYUNDAI SA IS THIS CUSTOMER SERVICE??? HOW ARE YOU GOING TO RECTIFY THIS AND MAKE THINGS RIGHT???

I REQUEST A WRITTEN APOLOGY FROM HYUNDAI STRYDOM PARK . I ALSO REQUEST A WRITTEN APOLOGY FROM RAUL MENEZES FOR THE AMOUNT OF FRUSTRATION, TIME AND ENERGY IT HAS TAKEN ME TO BUY A DAMN CAR.

WORST EXPERIENCE OF MY LIFE.

PS I PROBABLY FORGOT OTHER *********** BEHAVIOR BUT THIS IS IT IN A NUTSHELL.

NEVER BUYING A HYUNDAI AGAIN