Why does Hyundai offer this facility?

Why does Hyundai offer the option of requesting service on-line?

Last Tuesday I went onto Hyundai’s (Port Elizabeth – Newton Park) website contacts page and filled in the required information to request a service. A few hours later, I received an e-mail (no reply address given) stating: “Thank you. We have received your enquiry and will be in contact shortly.”

That was 10 days ago, and I am still waiting to be contacted.

Clearly my definition of “shortly” is very different from Hyundai’s.

Naturally, I will now be taking the car to a private (non-Hyundai affiliated) garage.