WHERE HAS THE CUSTOMER CARE AND CUSTOMER SERVICE GONE TO?

Be very careful of Hyundai Sandton. I have been with Hyundai for 9 years and never ever have I dealt with such dishonesty. Even customer care did not address my issues and my terrible experience at Hyundai Sandton. They brushed it off twice by saying they could verify anything! But why then would I take the time to report all of the following issues with photos and proof of what the issues were? This is shocking customer service! Took my car in for a service and Sandton branch who told me I have replace my radiator, hoses and cap and quoted me R9350 and said that it was something I did to cause this issue. I discussed this with the service attendant, the workshop technician and her manager while I waited for my car from 6:30am to 5pm. I was shocked as there were no warning signs on the car that something was wrong. I got 3 other opinions who all said that it just needs to be flushed and not replaced and this occurs from wear and tear. Luckily Bedfordview branch verified this and showed me the dark brown liquid left in the system after the car service at Sandton and my invoice after the service showed 4 litres of antifreeze that was added by Sandton. It was very clear that no antifreeze was added just by looking at the brown liquid left in the system. When Sandton Principle Dealer was confronted about these issues, there was defensive behaviour and they insisted that antifreeze was added which is standard practice (despite it being added to brown rusty liquid which would need to be flushed out at some point and the antifreeze wasted). They continued to defend their staff regarding the quote to replace the parts and never apologized for any of this inconvenience which last a month of me running around contacting so many people to sort out this issue when all they needed to do was point me in the right direction to get the car flushed myself. The one thing I asked them to check on was a fault with the booth door and they didn't do the check nor did they give me feedback. Customer care says that none of this can be verified as it was never noted on the job card and the issue could not be addressed with the branch. Never mind the fact that the service consultant did not do her job which should definitely be addressed and I would not have taken the time to report it to customer care if I was making it all up! I have never has such shocking responses from any customer care from any other company. In fact they can't even call themselves customer care because there is none. When Sandton saw the condition of the liquid in the system themselves after taking the car back there, they agreed to send the car externally to flush the entire system (invoice for my account) which they say they are not able to do themselves. The next day when I called in they were removing the radiator to only send that for flushing and not the entire system as we had discussed in person. I immediately collected my car as I felt I could not trust anyone at the Sandton branch and asked for a refund of the 4 litres of antifreeze which was over R500. They still gave me the run around even though I gave them my documents for refund immediately on collection of my car. The explanations I got from the management made no logical sense and there was a whole lot of cover up but it shows in their actions which do not correspond to their promises. I do not have trust or faith in Hyundai Sandton. They also could not find my car keys after the service and the service consultant made me wait a further 1 and a half hours while she chatted and laughed with someone else right in front of me and I had to ask her twice to please assist me as my car was ready ages ago and its been a whole day of waiting for the car. I sent my car for a full flush and clean out completed in 24 hours (instead of 3 days as stated by Hyundai Sandton) which set me back by over R1000 but at least I now have peace of mind. No parts were replaced and the antifreeze was refunded but these serious issues were not taken up with Hyundai Sandton by the Customer Care and not fully addressed to prevent recurrence to other customers. I even requested a different customer care agent who may have a different attitude but they just referred me to the same efficient person. Its all about making money of the customers instead of really taking care of the customers and their cars. Hyundai never operated like this before and this decline is very disappointing.