Very unprofessional service and rudeness at East Rand Hyundai

We purchased a Hyundai Tucson from them around 18 months ago. The car is a spare vehicle and stays in Joburg whilst we live in Somerset West. The car had given us some problems in the early stage and every time we took it back claiming the wheel alignment was out because the car tracked to the left we were told there is nothing wrong with the car. It still tracks to the left when driving in a straight line. This week we took the car in for a service under the Motorplan for its 15,000km service. This should have been fully covered by the dealership. The car had not reached 15,000km and the service icon had not come up on the car. We took the car in and we’re told that as the car had reached 6 months after its 12 month anniversary the service was not covered and we had to pay R2700 for the service. We do not live in Johannesburg and hardly drive the vehicle and as the vehicle had not indicated that it required a service we had no idea it was due. After a couple of conversations with a service advisor Yolande she claimed that she had tried hard to assist but there was nothing she could do. She wouldn’t put me through to anyone her senior just claiming they would only be back on Monday. At no time did the dealership contact or phone us to warn us of the pending service and therefore as explained above although the kilometers are less than 15,000 indicating low wear and tear, the time period lapsed and now we are due to pay for the service. Is this the type of customer service that Hyundai South Africa wishes to impart on its customers. Incidentally when I mentioned to Yolande in a very calm voice that I was not happy with their service and I intended to put it onto hellopeter she raised her voice, shouted “goodbye” and slammed the phone down. I am very unhappy with this, will never use Hyundai East Rand again and despite currently owning 4 Hyundai’s will seriously considering buying Hyundai again. As a comparison, the Hyundai dealership where we have bought two vehicles from in Somerset West are completely different. The sales team is great, service and sales team communicate and our Creta that we also have on a service plan has been serviced on time due to a customer service rep from the dealership phoning us to remind us about the 12 months timeline and booking the car in. It is amazing how you can condone really unprofessional service at your East Rand dealership yet you prove that some of your dealerships give the customer service that I am sure you can expect. This has left a very bad taste in my mouth and effectively I am R2700 out of pocket even though I paid a lot of money for the service plan. I will make sure that I tell as many people about my bad experience in East Rand Hyundai because they do not deserve anyone’s business. On the other hand we have directed more than one of our friends to Hyundai Somerset West due to the good experience that we have had. I would strongly suggest that you sort this out before you lose more sales from this unprofessional East Rand dealership. There is no way to get an email address from the website. Clearly they are used to numerous complaints.