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Patricia M

1 reviews | Active since Jul 2024

17 Jul 2024, 21:15

Very unhappy client

I took my Hyundai Venue 2020 model for inspection on the 12th of June 2024.....till today I still don't have my car back. It's been 5 weeks of struggling and a big inconvenience cause I also have a child to be dropped off and pick up from school. I am depending on lifts and taxis cause I've been told that they cannot borrow me a car it is against Motus plan policy. I regret buying that car. The car had a water leakage and there were no warning sign on the dashboard. Driving that car for the past 4 years I knew sumthing was wrong and demand for them to check why the air con blows cold air even though t's on heat. Than they noticed the leaking of the water bottle. Kept the car from that day to strip the engine and to confirm the damage to the engine. They confirmed there were no serious damage but they have to order parts....that process took a month to be completed.....only stripping and checking of the engine. Another wait for authorization from Warranties. Everytime I called the services manager told me when he is quiet he doesn't have anything new or different to say to me cause he is also waiting for information. I have logged a complaint about the situation and sadly I was told to wait for my car they will fix it ASAP. I am the one calling for feedback, the services manager was suppose to call me back on Monday the 15th of July for a update around the parts that has been ordered, are they available in South Africa or they need to import......DOLOLO NO PHONE CALL.

Im Dissapointed I'm Angry I'm Stranded

No car No feedback

How long before I receive my car back from you guys. Another week or month????????

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