1 reviews | Active since Oct 2015
Very poor service and faulty cars
I know this complaint won't make any difference to me, but I truly beleive people need to be made aware of the ****** we deal with . Hyundai Pinetown and Hyundai Hillcrest. The problem started in 2017 when we were just deciding if we need to change our car. We eventually bought a Hyundai IX35. The car was second hand but we have bought second hand vehicles before and never had any issues. With this car we had issues from day 1, small things that the dealer sorted out. 7 months later the car broke down and we contacted Hyundai that were just not interested in helping. Eventually the Dealer principle agreed to have the car towed and assessed. We were then told that it will cost us R60 k to fix. Horrified we said this is unacceptable as clearly the car was already faulty. They then sold us another car and loaded our finance, which in desperation of needing a vehicle agreed to. We only saw the car on the day we collected it. Same thing, faults from day one.....eventually I was fed up and through my toys out the cot and they started fixing things but yet there were still problems, I then went to another dealer ship only to be told the car has been in an accident. I went back to Hyundai Pinetown and told them I don't want the car and they need to cancel the transaction or find me a replacement. The dealer prinsiple then stated that they could not cancel the transaction without me having to pay the R60 k in. I told them we are immegrating in about a year and can not sit with this problem. They then said that it is not a problem because when we are ready to leave they will assist us and that we will only have a small shortfall of about R30 -R40 K. The car was sold to us last year April for about R 300 000 including finance charges and they now want to give us R100 000 when the settlement is R270 000. Bottom line they are a bunch of ******. They don't care about being honest . They sold us two faulty cars and one that has been in an accident and they refuse to listen when you go back. I am waiting till today for a part that still needs to be replaced. Not helpful at all....from the dealer principle , the workshop manager and the sales agent's manager. They are also very rude and don't care to listen, just give attitude. Trying to contact them telephonically is a nightmare and you never get a call back
