Very Poor customer service from Top management

My wife and I bought a car at Hyundai Strijdom Park dealership and we regret every moment of it.

Firstly, on the day of collection the dealership arranged that we pick up the vehicle at 08H00 but the car was not even ready and we were late for work.

Secondly, there were few items that were not in good condition which they promised to fix but about four months down the line they are still taking me from pillar to post.

Three weeks ago, my car was due for service. I phoned them to book my car in but Samantha and her boss Mxolisi never responded. I then contacted the manager to arrange for service and to solve my queries. He promised that he will fix all the faulty stuff that I have explained to him.

Today ( 21/09/2023) my car was collected for service and I had to chase them to bring it back. I brought it to the attention of the manager ( Thabo) but he was rude and ruthless. I asked him for the contact number of the regional manager and he refused. The vehicle was finally delivered around 17h30 after calling them several times and I was late to attend to my commitments and no one cared about everything.

I would never recommend anyone to buy from this dealership because you will be inviting trouble in your life.

Thank you Kgatedi Leonard