Very bad service

We were involved in an attempted "smash & grab" on the morning of 5 July 2022 and on the same day lodged a claim with the insurance company. This claim was handed to PG Glass. The front passenger window luckily had "smash & grab" on it, but is severely cracked and the window is not stable and cannot be opened or closed. This is for the Hyundai Atos. Note that this vehicle is driven by a young female and is not safe since this happened. We are daily contacting PG Glass to follow up on the replacement, but we keep getting the same answer - WAITING on HYUNDAI - window still on backorder. How is this at all possible that you do NOT have the window in stock? And how is this acceptable? I am extremely disappointed with the service received from Hyundai as I have been driving Hyundai vehicles for many years, but now the trust is gone.

We NEED this window urgently and would appreciate if someone can follow up on this issue and get it resolved