1 reviews | Active since Aug 2016
Useless service from "Hyundai South Africa and there dealership My Ride" Herm**** Hyundai
My wife bought a vehicle at "My Ride" Herm**** Hyundai dealership on 2021-10-30 . I received the vehicle as i was in Capetown . Took the vehicle home and as my wife was the new registered owner and have not seen the vehicle yet she inspected it and found a few problems..The dealership in Herm**** came a month later to come and fetch the vehicle to do repairs on it.. Only to return our vehicle a month and a half later.on 2021-12-21..They fixed the sagging roof lining with black silicon. Yes silicon. We were not happy with it so we took it to the ombidsman . We lost the case as they said it was repaired and could not be replaced. Never in my life have i seen where they fixed a roof lining with black silicon. A month later later 2022-01-31 i saw that the vehicle is using oil. I drove it another month and saw it was using oil again and put a 500ml oil in..I decided to take the vehicle in to the dealership in George for a checkup. So they checked it out and found no visible oil leaks on 2022-03-10. They sealed the oil dipstick and told me to drive it for another 1000 km. I booked the vehicle in again on 2022-04 08 i booked it in again for them to break the rubber seal and to check the oil themself.. It needed oil again. So the only option left wat to open the engen as they could not find any visible fault. It was booked in on 2022-04-18 . The engen was stripped and inspected. Bearing failure occured and Cylinder block and crank shaft and a conrad needs to be replaced. Cause for engen failure , contaminated, low or no oil pressure.. So here I'm sitting with a vehicle that we did not even have for six months and it is f.up. They don't want to take the vehicle back and are only willing to repair it...Of the almost 6 months we had the vehicle we barely had it for 3 months. Its still standing at the dealership in George since 2022-04-18 . Today is 2022-06-03 . The vehicle is still under warranty but none of the Hyundai dealers want to give us a vehicle to use while the vehicle is being repaired. We are still waiting for Hyundai head office to respond to my complaints. But to no avail are they responding only open a w.app group to respond but they don't. Its a 2016 Hyundai IX 35 Crdi elite with 48 000 km on the clock it now has about 53 000km on the clock..Hyundai South Africa and your dealerships you are one of the worst car dealerships i have ever dealt with. Useless is still a good word.. Hyundai South Africa i want you to come and take back this **** vehicle you sold us..
