Urgent Complaint – Persistent Battery/Starting Issue

Dear Sir/Madam, I am writing to formally lodge a complaint regarding a recurring starting issue with my Hyundai vehicle. The car has failed to start on multiple occasions, which is extremely concerning as I rely on it daily for business purposes. The first two incidents occurred prior to 10 December 2025. As a result, I took the vehicle to your Hyundai branch on 10 December for a full assessment. I was later informed that no fault could be detected. However, despite this, the problem has persisted. On 11 December, between approximately 6:30 pm and 7:00 pm, the car once again refused to start, leaving me stranded and unable to attend to my business responsibilities. This repeated issue is not only inconvenient but also impacts my work and raises serious concerns about the reliability of the vehicle. I request that Hyundai urgently re-assess the vehicle, identify the root cause of the battery or starting malfunction, and provide a permanent solution. I also ask that this matter be prioritised due to the repeated disruptions it has caused to my business operations. Please confirm receipt of this complaint and advise me of the next steps at your earliest convenience. Thank you for your attention to this matter. I trust that Hyundai will address this issue promptly and professionally. Yours sincerely,