1 reviews | Active since Jan 2026
upset Hyundai customer - 125 point promise not true
purchased a staria from this branch in september 25. when i got there the car that i agreed to buy was not clean and not to the standard i was promised. Anyway as i drove down to kzn with a hired car, i had no option but to look at a alternative car. i was promised that the 125 checklist also applies to the new selected car. i had to delay my return to jhb and incurred hotel and other cost to wait for the car which was prepared and inspected to 'Hyundia Standards'. on my return i found that there was a bad shudder above 100ks and the carrier bag behind the driver seat was damanged, and the towbar needed fixing. i contacted the dbn branch and reported accordingly. hyundia edenvale managed to fix the towbar. the rest they said i must take car for alignment and pay 11k for carrier to bee fixed. i had to replace both the tires (approx 3800) and have no answer on the carrier bag. subsequently i found that the rubber beeding on the driver door comes out regularly. reported again. have tried numerous times to contact the service manager and the used car sales manager to no avail at all. very very dissipointing indeed.
