Unprofressional service

<p>I had purchased a Pre-owned Hyundai i20 from a Hyundai Dealership on Edwin Swales Drive in Durban on 7th January 2016. Four months have passed and I have still not received my spare keys, user manual and a new set of number plates till date. When I had decided to purchase the car, I had informed the salesmans (Mr Nathan) that the car spare tyre is in the boot without a rim on it. He promised to get it replaced along with the battery as the battery had run flat.</p> <p>On the 7th of January I had taken delivery of the car and my salesman was not present as he was on leave. Another salesman who had completed all the formalities had told me when my salemans returns to duty on that next Monday, he will contact me to make arrangements for the balance of my goods to be delivered to my residence.</p> <p>On the 17th of March I had visited the dealership to collect my belongings. The salemans had told me that he had tried contacting me to make arrangements for my goods, which he had not. To which he eventually accepted that it had slipped his mind. He handed me a copy of my Log Book and had promised to deliver the balance of the items on Tuesday 22th March as the 21st was a public holiday.</p> <p>On the 25th of April I had emailed one of the Managers (Mr Sookhoo) at the dealership explaining to him about what had happened and that I'm still awaiting my belongings. The next day my salesman had rep**** apologising for the delay also requesting my details. I had been out of town on work and hadn't had the time to follow up. Its been 4 months already and i'm still waiting for my goods to be delivered. My salesmans should be having all of my details on his records and should have followed up.</p> <p>My car was purchased with 17" rims fitted already as the car was second hand, only later for me to find out that the spare tyre in the boot is a 15".I did bring it to the salesmans attention and had told him that i'm not happy with the spare being a different size and that I want it replaced as i"m a single woman travelling long distances late at night.</p> <p>Today being the 17th of May I have still not received my belongings due to me or even a courtesy call from the dealership to follow up.</p> <p> </p> <p>Items Outstanding are: Spare Keys, User Manual and Number Plates</p> <p> </p> <p>As for the spare tyre, I want it to be replaced with a 17" so that when in an emergency all of the tyres are of a the same size.</p> <p> </p>