Unprofessional and useless

Good day

My name is Sipho Sithole, I bought an i20, 2016 model in 2017 from Hyundai Benoni, the consultant in question is Eric. He is now the manager, he kept giving me hustles about my spare key, I made 16 trips to Benoni after buying my car and placed morethan 100 calls, no one knows where is my spare key, it's now 2020 and I had to relocate to Mafikeng in Northwest. 2020-02-07 I lost my car keys, my wallet along with ID and bank cards remain inside my car, since I never got my spare key my only option was to again call the *********** ERIC from Hyundai Benoni, I explained the situation that I am stranded without cash. Eric told me to go to the nearest Hyundai then he will be in contact with them so I can get a quick response, I did that on the 10th of February 2020, both Hyundai Mafikeng and I have been trying to get hold of Eric so he can authorize them to order me a new key which will also take 3 to 4 more business days. Today is the 18th, I call Hyundai Benoni twice a day every day, the reception either try to put me through or tell me he is busy he will call me back, I haven't received one single call from Eric, I finally got hold of him yesterday and he told me he will see what to do but he is still trying to trace the key that he's been tracing for almost 3 years since I bought my car. As I am writing this to you I haven't had food for 4 days, today will be the 5th day and considering the fact that it will take 4 more days to get the key after someone finally decides to help me, I will be dead of hunger before the key arrives. I am really disappointed and frustrated, surely this is unacceptable, I need help urgently please.

My number is *** Email is ***