Unhappy Customer

To Whom it may concern.My name is Maureen Dlamini. I bought a Hyundai Grand 10 2023 motion September 2023 at Benoni Dealership.I have own the car for almost 4 months and i discovered that that there was problem with the clutch plates that they were installed in these vehicles but never took it to heart until i experienced the same problem on 01/01/2024 as i was driving from KZN to Gauteng .My car got stucked .i organised with Roadside assistance because the car was still under warranty, They towed the car on the 02/01/2024 .I tried to call them later that day for follow up if they have received my car and they rep**** with a yes .The following day the 03/01/2024 i did also call them because this car i am using it as my mode of transport to work as it was my second day not going to work.They say they will get back to me. At about after 09H00 that day they did call me and tell about the things that they are broken on the car and i did tell tell that the car is still under warranty as it is new and told them this parts are covered by warranty .The lady who was calling said she will get back to me of which she didn't on that day .On the 04/01/2024 i also called them again for follow up because it was the 3rd day not going to work .She told me that they are waiting for Warranty department to approve and promised me to call later that day. She called at around about 14h00 that day and told me that the parts that are broken are not covered by the Warranty .I did asked her to tell which parts are covered by Warranty and which are not covered by the Warranty.The answer i have received from her she said will find out from her Superior and get back to me .Unfortunately she didn't come back to me .I then call Hyundai Benoni where i have purchased the car .They told me those parts broken are covered by Warranty and they tried to call Ladysmith. They did told them that the car was opened by someone else beside Hyundai .Benoni staff also ask does the customer knows about that ,they said no .Benoni staff called me that day and asked me if they did call me regarding the below .My answer was no. On the 5/01/2024 i did call their customer care and did speak to Esethu of which she didn't help at all up until today 23/01/2024 there is no feedback from Ladysmith .I am still paying fot this car. I won't be paying for something expensive as a car and hardly 4 months and it's broken. i would rather cancel the deal if they are not willing to take accountability of fixing the car under the warranty that is still under and this has caused me so much inconvenience as i had to skip a whole week at work and now i am also struggling to get to work as the vehicle is my only mode of transport.

Kinds Regards an Unhappy customer Shikelela Maureen Dlamini ***