UNFAIR RETENTION OF THE MONEY PAID TO HYUNDAI EAST LONDON

I TOOK MY CAR TO EAST LONDON HYUNDAI TO FIX THE LEFT DOOR REAR HANDLE AND QOUTED R 2875.00.i PAID IN ADVANCE AND WAS INFORMED THAT IT WILL BE ORDERED. WAITED FOR THREE WEEKS AND DID NOT ARRIVE. I FREQUENTED THEIR OFFICES TO NO AVAIL. I WAS THEN INFORMED THAT THE PART HAS ARRIVED I MUST BRING CAR IN. ON ARRIVAL I DISCOVERED THAT AN INCOMPLETE PART AND THAT THEY WILL REQUEST THE OTHER PART TO BE SENT URGENTLY. AFTER TWO WEEKS THE PART HAD NOT ARRIVED AND I CANCELLED THE DEAL AND ASK FOR FULL REFUND. THEY PAID ME A REFUND WITH A SHORTFALL OF R960.00. THEY REFUSE TO PAY THE SHORTFALL STATING THAT THEY CANNOT SEND THE INCOMPLETE PART BACK AS IT HAS BEEN HANDLED. I HAVE DEMANDED FULL REFUND AND WENT TO ATTORNEYS TO DEMAND SAME. THEY DO NOT RESPOND TO THE LETTERS OF DEMAND. THE INCOMPLETE PART WAS ORDERED BY THEM AND NOW THEY PASS THIS TO ME. THEY DID NOT DO THE JOB I INSTRUCTED THEM TO DO AND WHICH THEY QUOTED ME.